Please read these terms & conditions carefully before using The Service.

Information about us
Holly Pocket Coaching (The Service) is brought to you by Wolf and Sword Services Limited (or we, our, us). We are a private limited company and registered in England and Wales under company number 12718675 of registered address 12 Greenway Farm Bath Road, Wick, Bristol, United Kingdom, BS30 5RL.

Terms of The Service use

This terms of use (together with any documents referred to in it) tells you the terms of use on which you may make use of The Service. Use of The Service means registering to use The Service; or accessing information through a web browser for The Service; or downloading data provided as part of The Service.

Please read these terms of use carefully before you start to use The Service, as these will apply to your use of The Service. By using The Service, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use The Service.

Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of The Service:

Our Privacy Policy https://lm.wolfandsword.com/ws-all-privacy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using The Service, you consent to such processing and you warrant that all data provided by you is accurate.

Changes to these terms
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to The Service
We may update The Service from time to time, and may change the functionality or content at any time. The data provided through The Service is derived from multiple third-party sources and we give no warranties that the data is up to date nor are we under any obligation to update it. We do not guarantee that The Service, or any content on it, will be free from errors or omissions.

Accessing The Service
The Service is made available on a transactional basis, where you purchase blocks of time. Times for calls and meetings will be mutually agreeable times for both us and you, and we cannot guarantee availability of specific times. We may suspend, withdraw, discontinue or change all or any part of The Service without notice. We will not be liable to you if for any reason The Service is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to The Service. You are also responsible for ensuring that all persons who access The Service through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Free trial
If we offer any free option for The Service, use of the free option will be limited to one occurrence per customer. We reserve the right to withdraw availability of any free options, or refuse to offer a free option if we believe attempts have been made to circumvent this.

Payment Failures

If our attempt to charge your card fails because your card is declined, we may refuse to provide The Service and we will notify you by email. We will try up to four further times over the following days to charge your card, before ceasing to attempt charges.

Content and resources provided as part of the service
Any content or resources provided as part of the service (physical or electronic) remain the property of Wolf and Sword Services (unless already property of a 3rd party) and are for the sole use by you, the user of The Service.

Intellectual property rights
The content, data and all other material published on The Service are variously the intellectual property of us and/or our data suppliers, and are protected by copyright laws and treaties around the world. All such rights are reserved.

No reliance on information
Any content, verbal or electronic conversations, communication, information or anything similar provided as part of The Service is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on The Service.

We make no representations, warranties or guarantees, whether express or implied, that the content provided as part of The Service is accurate, complete or up-to-date.

Limitation of liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to The Service or any content provided, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, The Service; or
use of or reliance on any content, information or communication provided as part of The Service.

We will not be liable for:
loss of profits, sales, business, asset value or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of The Service or to your downloading of any content provided as part of The Service, or on any website linked to it.

Security
We do not guarantee that The Service will be free from bugs or viruses. You are responsible for configuring your hardware and software in order to access The Service. You should use your own virus protection software.

Malicious actions
You must not misuse The Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to The Service, the server on which The Service is stored or any server, computer or database connected to The Service. You must not attack The Service via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use The Service will cease immediately.

Third party links and resources in The Service
Where The Service contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources. We assume no responsibility for the content of websites linked on The Service. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Data Protection
In this section “Data Protection Law” means; (i) the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, unless and until such time as the GDPR is no longer directly applicable in the UK; and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998; “GDPR” means the General Data Protection Regulation ((EU) 2016/679); and the terms “Personal Data; Process; Processing; Data

Controller; Data Processor and Data Subject; Subprocessor” have the meanings ascribed to those definitions in Data Protection Law.

All information that we hold about you will be held and processed by us strictly in accordance with Data Protection Law. If any breach of data protection occurs, we will act in accordance with Data Protection Law.

If you are a company or other organisation (such as an academic institution or limited liability partnership) where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Processor of Your Personal Data. If you are an individual or you are instructing us in your personal capacity (such as a sole trader or partnership), where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Controller of Your Personal Data.

You understand that we will use Your Personal Data to provide you with use of The Service and will process Your Personal Data in accordance with our Privacy Policy.

Please ensure that before you transfer any Personal Data to us, you have the necessary authority and consent to enable such Personal Data to be lawfully transferred to us.

When processing Your Personal Data in order to provide services to you, we shall:

only process Your Personal Data in accordance with Data Protection Law and our Privacy Policy;
ensure that we have in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Your Personal Data and against accidental loss or destruction of, or damage to, Your Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;
ensure that all personnel who have access to and/or process Your Personal Data are obliged to keep Your Personal Data confidential; and
not transfer any of Your Personal Data outside of the European Economic Area unless it is necessary in order to provide the services to you, in which case we will ensure that any third party to whom Your Personal Data is transferred outside the EEA can provide data protection measures as required by Data Protection Law.

You consent to us appointing third party suppliers as processors of Your Personal Data (sub-processors). Sub-processors include consultants who we may engage to provide services to us or to you on our behalf. We will enter into with any sub-processors, a written agreement incorporating terms which are substantially similar to those set out in this data protection terms. We are liable to you for all acts or omissions of any sub-processors appointed by us pursuant to these data protection terms. We will advise you of any security breach or loss which affects Your Personal Data as soon as possible after becoming aware of the breach or loss, and shall provide you with reasonable assistance and co-operation to minimise and manage the impact of such security breach or loss on you.

We will provide you with reasonable assistance to deal with any Data Subject access requests relating to Your Personal Data. Individuals, under the Data Protection Law, have the right to obtain information from us, including a description of the Personal Data that we hold about them. To make a Data Protection Act request or to ask any questions about data protection and privacy, please read the Privacy Policy on The Service.

Applicable law
Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.